Shipping

Most carpets available get shipped out the next day, however where no stock is available, on the product you requested, the product usually can be shipped within two weeks. We ship by major freight lines throughout the United States. All shipments are insured by the freight lines and the freight lines will be responsible for any damages due to shipping. Prices of shipping will vary according to the amount being shipped and location.

Warranty

All first quality carpet carries a full manufacturers warranty. These warranties will vary form product type and manufacturer.

Claims Policy

The following is a basic summarization of our claims policy. These are based on policies from the various mills we represent.

1.CLAIMS WILL BE CONSIDERED FOR MANUFACTURING DEFECTS ONLY.

2.CLAIMS FOR LABOR IN CONNECTION WITH REPLACEMENT WILL NOT BE CONSIDERED.

3. INSTALLERS ARE RESPONSIBLE TO MAKE SURE THAT STYLE, SIZE, AND COLOR ARE CORRECT BEFORE CUTTING AND INSTALLING.

4. CLAIMS WILL NOT BE CONSIDERED FOR VISIBLE MANURFACTURING DEFECTS OR INCORRECT COLOR AFTER THE CARPET HAS BEEN CUT OR INSTALLED.

5. CLAIMS WILL NOT BE CONSIDERED FOR CARPET SOLD AS SECOND QUALITY, IRREGULAR, REMNANTS, OR AT A SUBSTANTIAL DISCOUNT FROM LIST.

6. CLAIMS WILL NOT BE CONSIDERED FOR CARPET DAMAGED THROUGH IMPROPER MAINTAINANCE OR IMPROPER INSTALLATION.

7. CLAIMS WILL NOT BE CONSIDERED FOR PATTERN SIDEMATCH OF PRINTED CARPET, i.e., COMMERCIAL PRINTS.

8. CLAIMS FOR FREIGHT DAMAGE, VISIBLE OR CONCEALED, ARE TO BE FILED WITH THE CARRIER. OUR RECEIPT FROM THE CARRIER ACKNOWLEDGES THAT THEY RECEIVED MERCHANDISE IN GOOD CONDITION.

9. IN NO CASE SHALL OUR CLAIMS LIABILITY EXCEED OUR CUSTOMER'S COST OF THE CARPET.

10. COLOR MAY VARY SLIGHTLY FROM DYE LOT TO DYE LOT, CLAIMS WILL NOT BE CONSIDERED FOR COLOR VARIATIONS WITHIN ACCEPTED TOLERANCES.

11. MECHANDISE MAY NOT BE RETURNED UNLESS AUTHORIZED BY OUR CLAIMS DEPT.

Carpet Alley, Inc.

3198 N. Dug Gap Rd. Dalton, GA 30720

1-800-232-3913 or

Email us at: cptalley@dalton.net

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